FAQ

Physiotherapy is a healthcare profession dedicated to helping people maintain, regain or simply improve their mobility, strength and function to move through life in the most optimal way. Physiotherapy identifies functional movement disorders, that might be the result of an injury, illness or disorder, repetitive use or inactivity resulting in a weakened system. Physiotherapist are committed to work on prevention of injury and promotion of health, fitness and quality of life. Physiotherapy uses evidence based  therapeutic tools and techniques like manual therapy, exercise therapy, soft tissue mobilization’s and massage, electrotherapeutic agents and education.

There is direct access to physiotherapy services in BC, which means a referral from a physician is not required, however accepted if you got one. Keep in mind, that some extended insurance providers still require a referral despite the provincial rule.

REGISTERED Physiotherapist means, that the physiotherapist is a member in good standing and is registered with the College of Physical Therapists in BC. This organization regulates all Physiotherapy Professionals within the province under the Health Professions Act of British Columbia.

The Medical Services Plan of BC (MSP) is partially covering the cost for services for some members of the population, who are requiring supplementary benefits like physio and massage therapy, chiropractic, podiatry and naturopathic services. Those would include low income individuals (previously called Premium assistance recipients) or recipients of social services and First Nations. If eligible you could be covered for (10 combined ) visits annually.   

Yes, the physiotherapist at the Cariboo Therapy Centre will assess and treat your work injury, however we do not bill WorkSafeBC directly. If you are a worker with an accepted or a pending WSBC claim and you are seeking physiotherapy services at this clinic, you will be required to pay the cost for service privately. We recommend, that you check with your WSBC caseworker prior to booking an appointment with us, to make sure you will be reimbursed for the services upon submitting your receipts to them.

We at the Cariboo Therapy Centre bill ICBC directly for the physiotherapy services you receive after a motor vehicle accident, providing you have a valid and active ICBC claim. If you have been involved in a crash and given a claim number by ICBC, you will be eligible to receive 25 physiotherapy sessions during the first 90 days following your accident. If the date of your accident is older than 90 days, we have to contact your ICBC adjuster for authorization. Please contact our office, so we can find out the status of your claim.

• Your care card to your first appointment.
• If available, please bring a copy of current reports (i.e. x-rays, CT-scans, MRI, Ultrasound) relating to the present issue, for which you are seeking assistance from your physiotherapist.
• If you are a post-surgical patient –  please bring the surgical report, if available.
• Shorts – if you are being treated for a hip, knee, ankle or foot problem.
• Lose fitting pants (yoga or track pants) for back / pelvis, hip problems
• Tank-top, loose fitting top and/or sports bra – for neck, shoulder, elbow problem.
• Reading glasses – to fill out intake forms